Director of Information Technology | Digital Guru
“My mission is to provide staff with the resources they need to deliver the best possible products and services to our clients.”
Work at HAI
Darlene has been with HAI for thirty years and grew into the position she now holds. She’s responsible for IT infrastructure management, from physical components to software and services. To ensure that client data are fully protected, Darlene has established a multi-layered network security solution as well as a reliable backup and disaster recovery plan and security awareness training for staff. She responds to staff requests for solutions to day-to-day tasks as well as client-specific needs.
Darlene manages the company’s many subscriptions to software programs and digital databases, maintains a well-functioning fleet of digital cameras and scanners for research trips, and fields dozens of daily questions and requests with patience and a good sense of humor. She has overseen many transitions over the years as the company has embraced the near-constant advancements in technology, and as a result possesses an invaluable institutional knowledge.
Path to HAI
Prior to joining HAI in 1989, Darlene worked for a variety of organizations, including federal government agencies, government contractors, and private corporations with a focus on the administrative field. This exposed her to diverse subject matter and personalities and helped her realize that providing support and problem-solving services was the direction she wanted to pursue.